Our customers' satisfaction is our number one priority, however all sales are final.

We do not offer Exchanges, Returns or Refunds of any kind on any items offered for sale online or in our store. 

We take pride in offering high-quality needlepoint items that are carefully crafted and designed to meet the needs of our customers. We understand that sometimes, despite our best efforts, things can go wrong, and you may not be completely satisfied with your purchase. If there's a problem with your order, please reach out using the form above.

Read more about our refund policy here.

For in-stock orders, standard delivery usually takes around 7 business days shipped via USPS and UPS/FedEx upon request.

When you place your order, you will receive your tracking details via email.

If your order hasn't arrived after two weeks, please contact us and we will look into the details.

To find out more about our finishing services, please visit this page.

A good beginner project is one that is not too large in size and a that design does not have too many colors. If you are not sure where to start the best bet would be to grab a kit that includes the painted canvas, threads and a needle. This will take away the guesswork. Shop our beginner kits here and book a beginner class.

Our nonjudgmental classes and supportive community are here to help. We also offer private lessons for more personalized instruction as well as resources from books & stitch guides to videos.